Privacy Policy

Overview

Forward Media ("we," "us," or "our") operates forwardaffiliate.com and provides missed call text back, website, and marketing automation services to contractors and home service businesses. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

By using our site or services, you agree to the practices described in this policy. If you have questions, contact us at justice@forwardaffiliate.com.

Information We Collect

We collect information you provide directly to us, including:

• Name, business name, and contact information when you book a call or fill out a form
• Phone number when you engage with our missed call text back service
• Email address when you communicate with us
• Payment information processed securely through third-party payment processors

We also collect information automatically when you visit our site, including IP address, browser type, pages visited, and referring URLs through standard web analytics.

SMS and Text Message Communications

When you or your customers interact with our missed call text back service, the following applies:

• Text messages are sent in response to missed calls as a business communication service
• Message frequency varies based on missed call volume
• Standard message and data rates may apply
• Recipients can opt out at any time by replying STOP to any message
• Reply HELP for assistance or contact us directly
• We do not sell or share phone numbers with third parties for marketing purposes

We comply with applicable telecommunications laws including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines for business SMS communications.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Communicate with you about your account and service updates
• Send automated text messages on behalf of your business as part of our service
• Respond to your inquiries and support requests
• Analyze how our website and services are used to improve them
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (payment processors, hosting providers, SMS platforms like GoHighLevel and Twilio)
• Professional advisors such as lawyers or accountants where required
• Law enforcement or government agencies when required by law

All third-party service providers are contractually required to protect your information and use it only for the purposes we specify.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

We may use third-party analytics tools such as Google Analytics to understand how visitors use our site. These services have their own privacy policies governing their use of your information.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you cancel your service, we will delete or anonymize your data within 90 days unless we are required to retain it by law.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us at justice@forwardaffiliate.com.

Security

We use industry-standard security measures to protect your information, including SSL encryption, secure data storage, and limited access controls. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

Forward Media
Email: justice@forwardaffiliate.com